Refund & Return Policy

At RAYMAX®, we value your satisfaction and aim to ensure that your shopping experience with us is smooth and worry‑free. We offer a 7‑day hassle‑free return and refund policy covering damaged products, exchanges, and returns.

This policy outlines the terms and conditions that apply to refunds, returns, and exchanges.

1. Damaged Products

If you receive a product that is damaged:

  • Contact us within 48 hours of receiving your order.
  • Email us at support@raymax.store with your order number, description of the damage, and clear photos of the damaged product.
  • Once we verify the damage, we will offer you either:
    • A replacement, or
    • A full refund to your original payment method.

2. Exchanges

If you wish to exchange a product:

  • Contact us within 7 days of receiving your order.
  • Email us at support@raymax.store with your order number and reason for exchange.
  • Once we receive the returned product in its original condition, we will initiate the exchange process.

3. Returns

If you wish to return a product:

  • Contact us within 7 days of receiving your order.
  • Email us at support@raymax.store with your order number and reason for return.
  • The product must be returned:
    • In its original packaging
    • With all accessories, tags, and labels intact
  • Once we receive and inspect the returned product, we will process your refund.

4. Refunds

  • Refunds will be initiated within 7–10 business days of receiving the returned product.
  • The amount will be credited to your original payment method.
  • Note: Shipping or express delivery charges paid during your order are non‑refundable.

5. Exclusions

Our refund and return policy does not cover:

  • Products damaged due to misuse, negligence, or accidental damage after delivery
  • Products that have been tampered with, altered, or repaired by unauthorized persons
  • Products purchased during sales, promotions, or customized/personalized products
  • Any request made after 7 days of receiving the product
  • Undelivered customized products returned to origin (RTO) — the full amount will be forfeited

Important Notes

  • Products must be in resalable condition to qualify for a return or exchange.
  • Customized items are non‑returnable, non‑refundable, and non‑exchangeable.
  • For any concerns, please contact us at support@raymax.store.
  • Visit our official website: www.raymax.store

By placing an order on our website, you agree to be bound by this Refund & Return Policy.